We understand that your load is your livelihood. Vehicles off the road cost money, and can mean penalties or even lost contracts. So FMG Support gives your load top priority and gets it on the road again, faster. We shoulder the processes for recovering our customers’ loads, vehicles and drivers, and managing the entire incident to the most effective resolution.
Managing the process
Because we deliver tailored solutions, we'll handle your incident according to pre-determined procedures. We'll recover your loads exactly the way you want, whatever the circumstances. We will take care of storage and liaise with repairers, warranty companies and insurers, and even supply replacement vehicles, according to your specific requirements.
Call-handling
We never outsource any call-handling to any other company or country, whether it’s midnight or Christmas Day. Every call is answered by an experienced specialist at FMG Support headquarters, who works from tailored screens to set in place the actions, and collect the information, which you have pre-determined.
Our supply partners
Our extensive network of over 1350 independent specialists will get an agent out to you in under 60 minutes. They resolve 80% of all repairs at the roadside, whether the vehicle is a tractor unit and trailer, van, tail-lift, refrigeration unit or caravan. And we have a specialist support network across Europe, should you need it.
Online services
Our sophisticated computer system, Ingenium, enables you to login from wherever you are and find out the status of your vehicle and the incident in question. It also enables you to examine your history and produce tactical incident analyses.
Reporting
Ingenium, our management information system, supplies you with regular reports highlighting incident trends, common vehicle or parts faults, careless drivers and many other factors which directly affect your profit. Ingenium makes it easier to identify cost control opportunities, to plan and budget, and to keep your fleet running at maximum efficiency.
