When your vehicle is involved in an accident, stolen or vandalised, we respond around the clock, throughout the year. We manage every stage of your incident process, from replacement vehicles through to estimates and repairs, claims handling, loss recovery and risk reduction. And we feed back crucial information that helps to optimise future fleet performance.
Intelligent solutions
FMG Support intelligently handles every stage of the incident process, from the incoming call to the best-outcome closure. We proactively manage recovery, estimates, repairs, replacement vehicles, insurance and legal services with solutions tailored to suit our customers’ requirements. With more repairers in more locations, FMG Support offers a faster, hassle-free solution.
Call-handling
We never outsource call-handling to any other company or country. Every call is answered by an experienced specialist at FMG Support headquarters, who works from tailored screens to set in place the actions, and collect the information, which you have pre-determined.
Incident tracking
As soon as a distress call comes in, we begin a process which proactively manages your incident to the best conclusion. Ingenium’s sophisticated technology drives all of these processes, and enables us to keep you constantly informed. For example, digital images of vehicle damage are relayed to us and used to agree repair estimates. You can see these digital images yourself via our on-line tracking system, powered by Ingenium.
Uninsured loss recovery
FMG Support maximises your chances of uninsured loss recovery. Our legal services team includes experienced insurance professionals and credit controllers who will deal with everything from personal injury claims to insurer negotiations. We can even manage the repair and rental services for third parties affected by your driver at fault.
Our supply partners
Our independence has enabled us to recruit the most professional and cost-effective repair centres into a 150-strong national network. They are selected on the basis of experience, skills and specialist equipment. Our repairers work to pre-agreed rates and standards, and are audited regularly against strict quality controls. We offer a three-year guarantee on all repairs.
Reporting
Ingenium enables us to deliver smarter solutions. When an incident is complete, our work is not: we ensure that you have all the data you need to conduct tactical analysis and strategic reporting on every aspect of your incident history, against criteria which you determine. This will help you identify trends such as incident types, common vehicle faults, and driver training requirements.
