FMG Support hosts best practice forum for its network of partners
Issued June 28 2006 And formally introduces a dedicated network manager to lead its Partner Support initiative
FMG Support, the UK’s leading fleet performance improvement company, has celebrated the success of its Partner Support supplier programme’s first year; an initiative to create a world-class network of repairers and agents through building mutually beneficial relationships that are focused on continuous improvement and sharing best practice.
Held at the Royal Armouries in Leeds, the Partner Support Spring Forum brought together both founding and new members of the programme for the first time, to share current achievements, recognise partners’ outstanding contributions and to present the vision for Partner Support’s future.
Delegates were also formally introduced to Michael Huthart, FMG Support’s dedicated head of group network. Michael is responsible for leading the programme and ensuring that Partner Support continues to drive service excellence and professionalism within the sector. Originally from a background in business process outsourcing, Michael’s extensive experience in managing and developing supplier relationships to improve overall business performance is a key benefit to the strategy.
Since its launch in May 2005, Partner Support has doubled its membership and has had a significant impact on decreasing vehicle-off-road time and improving workshops’ efficiencies through advanced operational and technological support. Subsequently, this has resulted in over 60% of FMG Support’s volume being directed through the programme’s members.
“The current climate is extremely challenging for repairers and agents as more workshops buckle under the pressure of rising operational costs, greater competition and increasing technological and legislative demands. However, the initial success of the Partner Support programme has demonstrated the value of creating individual centres of excellence that can overcome such adversity,” commented Nick Brown, FMG Support’s chief executive.
In addition to its original benefits, FMG Support announced that the programme will focus on developing its member organisations’ professional acumen by holding further network forums to share innovative ideas, facilitate training programmes and increasing the use of its web-based management tools.
Fergus Alexander, of Royal Mail’s commercial fleet division shared the tangible impact that partners can have on FMG Support’s customers. His presentation on the cost savings and improved performance standards that FMG Support has helped to deliver to the business demonstrated how this contributes to wider service implications. Michelle Mone, the entrepreneur and founder of the lingerie firm MJM International, also inspired delegates with her keynote speech. This focused on her challenging and intelligent approach to building a successful, global organisation despite adversity; a spirit that FMG Support is keen to encourage amongst its partners. As part of this philosophy, the achievements of partners who had consistently delivered outstanding levels of service, demonstrated a commitment to excellence and implemented innovative use of IT were recognised at the forum.
“Partner Support was developed in response to the needs of our network of partners. This still continues and we are working closely with members to shape the programme’s future vision. The appointment of Michael Huthart is a fundamental part of ensuring that the scheme consistently develops in line with FMG Supports’ rapid growth. Central to this will be the development of new initiatives that lead best practice and support our members in the spirit of true partnership. By doing so we will continue to provide expert service delivery to our customers,” he concluded.
ENDS
Issued on behalf of FMG Support by Propaganda Public Relations. For further information contact Amanda Lyons or Amie Pascoe. T: 0113 287 0123. F: 0113 287 0111. E: amanda.lyons@propaganda.co.uk
