FMG Support Launches Supplier Partnership Programme
Issued May 24 2005 Investing in relationships to develop business excellence
FMG Support, the UK’s largest independent fleet performance company, has launched an initiative to create the fleet industry’s leading network of repairers and agents. Founded in conjunction with a select number of members, the FMG Partner Support programme focuses on maximising the potential within these relationships to deliver mutual growth and world-class customer service.
With recent reports indicating that the repairer industry may suffer from declining job numbers and profit margins, the initiative is designed to offer security to repairers and drive commitment from both sides of the partnership. It provides identified partners with the assurance of receiving guaranteed volumes of work that are maintained in line with agreed, realistic performance levels.
Suppliers will be working to customer-centric goals such as minimising vehicle off-road time, processing administration efficiently and raising customer satisfaction levels. Progress is reviewed at quarterly update meetings in conjunction with FMG Support network managers, and volumes of business can be increased for those who demonstrate continual achievement.
“We recognise that our agents and repairers are fundamental to maintaining our excellent service standards”, explained Nick Brown, chief executive, FMG Support. “The launch of FMG Partner Support demonstrates our commitment to nurturing relationships to ensure that everyone derives maximum business benefits. As the company continues to win contracts with some of the UK’s leading companies, the programme will enable ambitious suppliers to grow alongside FMG Support.”
A comprehensive and accessible IT system is an integral part of the programme. This allows partners to access valuable management reporting information via FMG Support’s pioneering technology system, Ingenium. It enables partners to obtain essential trading information and utilise the online reporting facility to measure performance against key targets.
Darrell Mansfield, chief executive, The Mansfield Group – vehicle rescue and recovery company, and founder member of FMG Support’s Partner Support programme, commented: “The very nature of what we do means we take a very practical, hands-on approach. But the industry must realise that effective monitoring and evaluation of work to ensure continuous improvement is also essential to the provision of first-class customer service. To say it is not our core area of expertise is simply not good enough any more.”
He continues: “This programme from FMG Support gives us the support to improve and grow our business. In an increasingly competitive and demanding marketplace, it is essential that we step up to the mark as far as technology and sophistication is concerned to ensure that we integrate seamlessly with our partners.”
In addition to demonstrating the value that the company places on its suppliers, the scheme will develop partners’ understanding of FMG Support’s business and how its systems and service standards can be incorporated into their own operations. By ensuring that these are delivered consistently throughout the network, FMG Support will achieve tighter controls over performance to enhance the overall customer experience.
Nick Brown concluded: “The strength of our service is based on our extensive network coverage and the strength of the relationship we have with our suppliers. The implementation of this programme is vital to ensure that our partners are empowered to provide a service that continually exceeds our customers’ expectations.”
ENDS
Issued on behalf of FMG Support by Propaganda Public Relations. For further information contact Amanda Lyons or Amie Pascoe. T: 0113 287 0123. F: 0113 287 0111. E: amanda.lyons@propaganda.co.uk
