FMG Support Keeps Royal Mail on The Road
Issued January 15 2005 Royal Mail has awarded its roadside repair and recovery contract to FMG Support for its fleet of over 30,000 vehicles.
The agreement, which will be managed by FMG Support Roadside Repair & Recovery - formerly Delta Rescue - is focused on the minimisation of Vehicle Off Road (VOR) time and the reduction of costs for Royal Mail.
Following a competitive tender process, FMG Support was awarded the contract due to its ability to provide a bespoke solution for Royal Mail. Thanks to unique technology FMG Support’s operatives can now access, at the touch of a button, full details of any Royal Mail vehicle - including warranty information - thereby enabling them to select the most cost-effective repairer for the job.
Paul Gatti, head of commercial fleet at Royal Mail, commented: “We were impressed with FMG Support’s approach to our brief and our unique requirements. They offered a highly flexible and effective solution, which combined with the cost-savings benefits meant they were the natural choice for our business.”
As part of the contract, Royal Mail will also receive a full suite of management reports on a daily, weekly and monthly basis. They will include data on how many vehicles are off road, the nature and type of incident as well as the time it took roadside repairers to attend and contact centre operatives to answer calls. Targets have been set against all these ‘key performance indicators’ (KPIs) and FMG Support will also be reporting on its achievements against these.
Matt Child, sales director for FMG Support Roadside Repair & Recovery, concluded: “We worked closely with Royal Mail to formulate the best possible solution for its extensive vehicle fleet and are extremely pleased with the achievements to date. Response times should become quicker and costs lower as a result, which is what we aim to achieve for all our customers.”
ENDS
Issued on behalf of FMG Support by Propaganda Public Relations. For further information contact Amanda Lyons or Amie Pascoe. T: 0113 287 0123. F: 0113 287 0111. E: amanda.lyons@propaganda.co.uk
