FMG Group Sets the Standard for Huddersfield Servicemark
Issued October 01 2004 Huddersfield-based FMG Group has answered Servicemark’s call for companies to improve customer service, by becoming one of the first businesses in the area to join the initiative. The company presented the importance of its involvement with Servicemark at the recent launch event on Monday 13th September at Huddersfield University.
Over 100 people attended the event and listened to a presentation, by Matt Child, Business Development Director of FMG Group – the UK’s largest independent provider of outsourced fleet management services. He discussed why he believes the company’s link with Servicemark will prove to be a successful long term partnership.
Speaking from the launch of Servicemark Huddersfield, Matt Child said: “Customer service has always been at the forefront of our business and by joining Servicemark we have now set clear and concise benchmarks that will allow us to continually develop and improve. Our aim is to be consistently number one in our customers’ eyes’.
“I would urge all businesses to become a member of Servicemark, as quite simply, companies will not exist and grow if customer service isn’t a top priority for them.”
Established in 1986, FMG Group’s customers range from owner-managed businesses to blue chip companies. It currently employs 170 people and has an annual turnover of £30m.
Already a member of Servicemark, FMG Group is working towards obtaining the levels of achievement and it won’t be long before this vision is turned into a reality, as the company continues to expand with a growing prestigious client list.
This growth is highlighted by the company’s recent investment of £600,000 to expand its headquarters by 6,000 sq ft. The new extension has been designed to continue to offer a high quality work environment for the organisation’s employees and allow for future growth.
The expansion was originally planned to occur five years after the company moved to the St Andrews Road premises in Huddersfield, but the company’s outstanding growth rate led to work commencing within two years.
Tim Pickup, FMG Group’s financial director who has led the extension project, commented: “Due to our outstanding growth rate over the past two years it was essential for us to extend our premises to continue to offer spacious accommodation and to allow for this level of growth in the future. We are proud to be based in Huddersfield and our newly extended premises will allow us to grow the business even further within the area.
“We are committed to offering our customers the very highest levels of service and know this can only be achieved through the continued development of the company – including investing in our people and the environment in which they work.”
The company operates under three individual business units; AMC accident management, Delta Rescue and Satellite Vehicle Rentals.
As a service provider, FMG Group believes its people and attitude to business sets it apart from other fleet services companies. Matt Child says: “We truly work as a team at all levels of the company and this brings continued success for both our clients and our supplier.”
In FMG Group’s commitment to put customer service at the centre of its business, it will continue to focus on the following elements:
- Recruitment of customer-focused staff
- Emphasise on internal customer service
- Vision and commitment to improvement
- Training and development
With FMG Group already setting the standard, Huddersfield will become a national centre for customer service excellence. The creation of Servicemark Huddersfield gives local businesses their chance to get involved and provide a better service for local people.
ENDS
Issued on behalf of FMG Support by Propaganda Public Relations. For further information contact Amanda Lyons or Amie Pascoe. T: 0113 287 0123. F: 0113 287 0111. E: amanda.lyons@propaganda.co.uk
