Driving Insight - Industry Views
Fleet News: Structured approach is way forward Stefan Rodgers, Head of Marketing and Product Development, FMG Support
The issues raised in the recent article “High price of crash claims” (Fleet News, July 12) will no doubt strike a chord with many fleet managers. Unfortunately the processes associated with resolving non-fault cases are synonymous with high cost and conflict in the industry, but it doesn’t have to be this way.
Simply providing the appropriate rental vehicle for the minimum duration possible is the key to running a fair and honest service that satisfies all parties. Making fast repair the top priority while offering a rental vehicle that is a balanced and appropriate compromise yet suitable for the driver’s role should form the basis for managing credit hire processes.
Partnering with suppliers hat share the same fair approach and implementing formal management processes will help alleviate any concerns.
By adopting this structured approach, companies can work to challenge the negativity surrounding this area of the fleet industry. Managing non-fault cases and credit hire can be a fair and regulated process, with sensible costs and real benefits for fleet managers and providers. It is up to the industry to make this a reality.
