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In just six months, FMG Support has delivered cost savings of £125k and put 85% of Royal Mail’s vehicles back on the road in under 90 minutes.
It’s not just about getting back on the road, but keeping an eye on the road ahead. Having the information you want, at your fingertips. Getting the answers you need – and some you didn’t know you needed. Finding a solution that’s big enough, and flexible enough, to handle everything. And always keeping moving, always in the right direction.
Situation
Royal Mail collects, processes and delivers 82 million items to 27 million addresses every day. The fleet includes over 30,000 vehicles which, just like their loads, come in all shapes and sizes. The time-sensitive reality of Royal Mail’s business means the pressure is on to keep moving.
In 2004, Royal Mail’s roadside repair and recovery contract was due for renewal – it’s a critical contract, because it means making or missing a connection or delivery. And the better the delivery of the service, the more Royal Mail is able to focus on its core business.
Solutions
"FMG Support is classed as a strategic supplier to Royal Mail Vehicle Services; what they do can directly impact upon our customers. We could only partner with an organisation that aims to achieve our stringent KPIs, and FMG Support does this." Shaun Buttress, vehicle services assistant manager, Royal Mail
Royal Mail’s rigorous selection process looked at several well-established suppliers, including the incumbent, but they decided to partner with FMG Support based on the cost-effectiveness of their solution plus the large number of additional benefits. Of particular significance to Royal Mail is the company’s cutting-edge management information system, Ingenium, and its extensive network of over 1,350 specialist repairers. Especially attractive is FMG Support’s agility, guaranteeing fast responses to any required change in systems or procedures.
Ingenium has proved its worth in helping Royal Mail to stay on the road whilst cutting costs. For example, the system maintains and manages information on all warranties for all Royal Mail vehicles, which is why it has identified common problems with parts – which Royal Mail has been able to resolve directly with the manufacturers. FMG Support's smart management and reporting of Royal Mail's fleet information, coupled with a consultative approach, have created a bespoke solution which not only suits Royal Mail for today, but helps them to plan future strategy.
Results
In just six months, FMG Support has delivered cost savings of £125k and put 85% of Royal Mail’s vehicles back on the road in under 90 minutes.
The information generated by Ingenium led to the identification of common parts and vehicle faults, resulting in vehicle specification changes which have saved Royal Mail £125k. Significantly reduced off-road delays have also led to a better service delivery.
Six months into the contract, FMG Support’s results have been so impressive that Royal Mail has asked the company to look at supplying further services. Paul Gatti, head of commercial fleet at Royal Mail, commented: “We were impressed with FMG Support’s approach to our brief and our unique requirements. They offered a highly flexible and effective solution which, combined with the cost savings benefits, meant they were a natural choice for our business.”
