More info

What happens next?

After registering your drivers for Absolute Accident Management, they will receive a text message displaying the DriverLine 24-hour driver support helpline, for storing in their mobile phone. This helpline is the first point of contact if their vehicle is involved in any kind of incident.

In the event of an accident
If any of your vehicles are involved in any incident, stolen or vandalised we will manage every aspect of the claim on your behalf. Call DriverLine 0870 609 9909 immediately, available 24 hours a day, 365 days a year. The sooner you report an incident can mean a more successful outcome for you.

Your call will be answered by a customer support specialist at our Service Centre here in the UK. They will collect all the relevant details about the incident and immediately start the repair and claims management process.

The repair process

If the vehicle is driveable
If your vehicle is driveable we will arrange a mobile estimate at a date and time convenient to you. Alternatively we will recover your non-driveable vehicle to the most appropriate body shop.

Replacement vehicle
If you have indicated that you require a replacement vehicle whilst your own vehicle is being repaired, we will arrange this for you. If the accident was not your fault, you will receive a free of charge like-for-like replacement vehicle. If you are at-fault, the repairer will provide a free of charge courtesy car to ensure you remain mobile.

Mobile repairs for minor damage
For minor damage we will allocate a mobile repair unit to repair your vehicle in situ at your home or work location, at your convenience. This reduces the time your vehicle spends off the road, and in most cases a replacement vehicle is not required.

Heavier damage
For heavier damage, we will arrange collection of your damaged vehicle for a repair estimate at an approved body shop. If it is convenient, we will arrange for a body shop to come to your home or work location to conduct a mobile estimate beforehand.

Quality repair
We only allow our carefully selected partners to carry out vehicle repairs, and we implement strict quality controls over the standard of work they deliver. All repairs are carried out according to Thatcham-approved repair methods and only genuine manufacturer replacement parts are used. Our expert automotive engineers check the repairer’s estimates against the damage to ensure the correct repairs are undertaken at the right price. All repairs are guaranteed for three years.

Progress updates
Once repair work is underway we will monitor progress on your behalf, and allocate targeted times for each stage of the repair. We will stay in touch with you until your fully repaired vehicle is returned to you. This can be done by email, telephone or text, whichever is most convenient for you. Alternatively you may wish to track your claims through our easy-to-use online tracking system – the choice is yours.

Repair completion
Upon completion of the repair, we will contact you to arrange return of the vehicle. If you have had a replacement vehicle, we will telephone or text you to remind you to terminate the hire with us.

Should you feel the need to contact us at any stage in the repair process, please have your claim reference handy to ensure an efficient response to your query.  

What we ask from you

• Prior to vehicle collection, please ensure the whereabouts of your vehicle and keys are clear
• Prior to vehicle collection, please ensure the whereabouts of your vehicle and keys are clear
• Remove personal belongings from the vehicle
• Keep a copy of your claim reference number handy – we will ask for this if you contact us

Claims Management
We remove the hassle of liaising with insurance companies and third parties; our insurance team will manage every stage of the claim on your behalf.

Uninsured Loss Recovery
If the incident wasn’t your fault, our Insurance-trained liability experts will quickly consider any opportunities to claim back any losses for which you weren’t insured. We start our recovery process as soon as the incident is reported, and pursue all loss recoveries including more complicated split liability and individual negligence settlements.

Management reports
If you need any information or statistics about the performance of your fleet, our IT system can pinpoint it for you. We can either help you see the bigger picture or allow you to drill right down to the smallest detail. This all helps you to make fully informed decisions that will make your fleet as cost-effective as possible and can even help to minimise insurance premiums year on year.